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“The threat of losing service is one of the most powerful tools a retailer has to ensure payment,” according to one callous Texas power company.

In this crisis, most utilities are doing the right thing to help struggling families. Others, including some energy providers in deregulated markets like Texas, are not. If you live in Texas and your power company has shut off your power or threatened to do during the pandemic, Energy Fairness wants to hear from you. Please share your story below.